Refund Policy

Types of Tickets and Refund Eligibility

Regular Fare Flights

Regular fare flights offered on our website may be subject to different refund conditions depending on the airline’s guidelines. The ticket you purchase may fall into one of the following categories:

• Fully Refundable: If you have purchased a fully refundable ticket, you are eligible for a full refund of the ticket price if you cancel according to the airline’s cancellation policy.
• Partially Refundable: For partially refundable tickets, only a portion of the ticket price may be refunded. The amount refunded will be determined by the airline’s cancellation policy and may include applicable service fees.
• Non-Refundable: Non-refundable tickets are not eligible for a refund. In case of cancellation, the ticket price will not be refunded.
• Changeable: Tickets that are changeable allow for modifications to the booking, but may incur additional charges. Any changes will be subject to the airline’s change policy.

Fixed Departure Flights

Fixed departure flights are non-refundable and non-changeable. Once booked, these tickets cannot be canceled, refunded, or altered under any circumstances.

Refund Process

How to Request a Refund

To request a refund for a ticket, please follow these steps:

• 1. Submit a Request: Contact our customer support team at support@myticketskart.com or through our website’s contact form. Provide your booking reference number and the reason for the refund request.
• 2. Provide Required Information: Include any additional documentation or information required by the airline for processing your refund request.

Processing Time

Once we receive your refund request, we will process it in accordance with the airline’s refund policy. Refunds may take up to 10-15 business days to be processed, depending on the airline’s processing times and payment method used.

Refund Method

Refunds will be issued using the original payment method. Please note that any bank charges or fees incurred during the transaction will be your responsibility.

Non-Refundable Fees

Certain fees, such as service charges or booking fees, may not be refundable, even if the ticket itself is refundable. These fees are typically outlined during the booking process and are non-refundable under all circumstances

Exceptions and Special Cases

In exceptional cases, such as flight cancellations or significant schedule changes by the airline, you may be entitled to a refund or compensation as per the airline’s policy. In such cases, we will assist you in processing your claim according to the airline’s guidelines.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with the revised effective date. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team at:

• Email: info@myticketskart.com
• Address: 402, Tower 9, Royal Estate, Zirakpur, SAS Nagar, Punjab (140603)
• Phone: +91 9888220252

Thank you for choosing MyTicketsKart. We are committed to providing you with excellent service and support.